At StrideOne Store, we blend 18th-century craftsmanship with modern convenience to deliver museum-quality footwear to discerning patrons worldwide.
Shipping Information
We take great care in preparing your order with the same attention to detail our artisans apply to every stitch in our footwear.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate our global clientele:
- Standard Shipping ($12.95): Via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping: Via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
Note: We ship worldwide except to Asia and certain remote regions. International customers are responsible for any customs duties or taxes.
Returns & Exchanges
Like the master cobblers of old who stood by their work, we stand behind every pair we create. However, to preserve historical authenticity, some items cannot be returned.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom-made or special order footwear (marked as “Last Chance” in our collection)
- Items purchased during limited-time promotions
- Products without original tags or packaging
Return Policy Details
We accept returns and exchanges within 15 days of delivery for:
- Unworn, undamaged items
- Items in their original packaging with all tags attached
The Return Process
Follow these steps as carefully as our artisans follow traditional patterns:
- Initiate Your Return: Email us at [email protected] within 15 days using our return request template below.
- Await Authorization: Our customer service will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
- Package Securely: Return items in their original packaging with all tags attached. Include a copy of your order confirmation.
- Ship Your Return: Send to our workshop at: StrideOne Store Returns
163 Highwood Dr
Manchester, US 06040 - Track Your Return: We recommend using a trackable shipping service. Original shipping fees are non-refundable.
Exchange Process
For exchanges (subject to availability):
- Follow the same initial steps as returns
- Specify your desired size/style in your request
- We’ll process your exchange once we receive the original item
- Shipping fees for exchanges will be calculated based on your new selection
Refund Timeline
Once we receive and inspect your return:
- Credit Card/PayPal: Refunds processed within 5-7 business days (allow additional time for your bank to post)
- Original Payment Method: Refunds will be issued to your original payment method
- Store Credit: Available upon request, issued immediately upon approval
International Returns
For our global patrons (excluding Asia and certain remote regions):
- Return shipping costs are the customer’s responsibility
- Customs forms must be marked as “Returned Goods” to avoid duties
- Original shipping fees are non-refundable
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear StrideOne Store Team,
I would like to request a return/exchange for my recent order:
Order Number: [Insert]
Date Purchased: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Please specify] [For exchanges only] I would like to exchange for: [Product Name, Size, Color]
I confirm the items are unworn, undamaged, and in their original packaging. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
For any questions about our shipping or returns policy, contact us at [email protected]. We respond with the same prompt care we apply to preparing your orders.
Thank you for choosing StrideOne Store, where historical craftsmanship meets modern customer service.