“Just as our shoes bridge centuries of style with modern comfort, we strive to bridge your questions with clear answers—connecting our Manchester heritage to your curiosity.”

About Our Products

Q: What makes StrideOne footwear special?
A: Our vintage-inspired footwear combines historical authenticity with modern comfort. Each pair is crafted with the same dedication to quality that 18th-century cobblers would appreciate, using techniques that honor tradition while ensuring contemporary wearability.
Q: Who typically wears your shoes?
A: Our discerning clientele includes costume designers, historical reenactors, fashion connoisseurs, and anyone who appreciates museum-quality reproductions with everyday comfort. Our designs bridge centuries of style for modern wearers.
Q: How do I choose the right size?
A: We recommend consulting our detailed sizing guide (available on each product page). Our footwear follows traditional sizing with modern adjustments. For period-accurate reproductions, please note they may fit differently than contemporary shoes.

Ordering & Shipping

Q: Where do you ship?
A: We proudly deliver worldwide from our Manchester workshop, with the exception of certain remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
Q: What are my shipping options?
A: We offer two carefully considered options:
• Standard Shipping ($12.95 USD): Handled by DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Available for orders over $50, handled by EMS with delivery in 15-25 business days
Q: How long does order processing take?
A: Like the artisans who craft our footwear, we believe in taking the time to get things right. Each order requires 1-2 business days for careful preparation before dispatch.
Q: Will I need to pay customs fees?
A: Depending on your location, customs duties may apply—a small price for bringing museum-quality reproductions to your wardrobe. These fees are the responsibility of the recipient and are not included in your order total.

Payments & Accounts

Q: What payment methods do you accept?
A: We offer secure payment options including Visa, MasterCard, JCB, and PayPal—all processed through our encrypted checkout system for your protection.
Q: Is my payment information secure?
A: Absolutely. We treat your financial information with the same care we apply to crafting our footwear—meticulously and with respect for tradition. All transactions are processed through PCI-compliant systems.
Q: Can I create an account to track my orders?
A: While we currently don’t offer account creation, we provide detailed tracking information for every order and regular updates via email as your footwear makes its journey from our workshop to your door.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Because true style should be about confidence—not compromise. Items must be returned in original condition with all packaging.
Q: How do I initiate a return?
A: Please contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll guide you through our straightforward return process.
Q: Do you offer exchanges?
A: Currently, we process returns only. For size exchanges, we recommend returning the original item and placing a new order for the correct size to ensure the fastest service.

Customer Service

Q: How can I contact your customer service?
A: Our responsive customer service team can be reached at [email protected]. We typically respond within 1-2 business days—the same care and attention we apply to preparing your orders.
Q: Where is your workshop located?
A: Our heritage-inspired workshop is located at 163 Highwood Dr, Manchester, US 06040—where every pair of shoes begins its journey to your wardrobe.

For our international community of 15,000+ vintage enthusiasts, we remain committed to bringing exceptional, historically inspired footwear to discerning wearers worldwide.